A comprehensive operational guide for Clients looking to hire with confidence and Pros looking to build verified track records.
ZexusPro is a dual-sided online service marketplace that connects people who need services (Clients) with verified professionals and service providers (Pros) across Real Estate, Construction, Automobile & Heavy Equipment, and Marine.
Compare verified profiles, transparent prices, regulatory licences, and real client reviews.
Book instantly with a fixed-price package, or post a custom project brief and receive competitive quotes.
Pay safely with funds secured under milestone Payment Protection until the work is delivered and approved.
Get dedicated mediation support and a clear, objective path to resolution if anything goes wrong.
ZexusPro does not employ Pros. Pros are independent professionals who set their own prices and manage their own work, the same as if you found them independently. ZexusPro provides the platform, payment protection, verification, and support that make the relationship safe and clear.
ZexusPro supports 200+ specialties across Professionals and Service Providers in all four sectors. Find your specific specialty during sign-up or search.
Verification is 100% free for every Pro. It helps Clients hire with confidence, and helps you win high-value contracts.
| Stage | What Happens | Status |
|---|---|---|
| 1. Identity Check | NIN (Individual) or CAC (Corporate), plus a live biometric selfie check. | Mandatory |
| 2. Documents | Government ID, trade licences, and statutory company papers reviewed. | Verified |
| 3. Background | Track record audit. High-value trades (Construction, Marine) may receive a physical site visit. | Audit Check |
| 4. Verified Badge | Your profile receives the official Blue Verified badge and is ready to receive orders. | Active |
Professional Registration: For specialties with a formal Nigerian licensing body (e.g. Architect - ARCON, Civil Engineer - COREN, Estate Surveyor - ESVARBON, Builder - CORBON), registration is required to list under that title.
A Verified badge confirms identity and credentials; ongoing client ratings and timely project completion build lasting reputation.
Every Verified Pro is graded automatically based on objective delivery history. Rankings cannot be purchased or changed manually.
Newly Verified. Actively building a reliable track record and first reviews.
A proven, consistent delivery history with repeat clients and positive ratings.
Among the most trusted Pros in their specialty with extensive milestone completions.
The platform’s highest standing, confirmed through comprehensive senior audit.
If a Client and Pro disagree about a job, ZexusPro’s dispute process helps resolve it fairly and within a clear timeline. It applies to every job on ZexusPro, across all four sectors.
Raise a dispute directly through the job page, ideally before payment is released. Include the transaction reference, a description of the issue, the relevant contract terms, a timeline of events, and all supporting documents, photographs, or video evidence.
You and the other party attempt to agree on a remedy (partial refund, rework, or delayed release) through a structured in-app process.
A dedicated ZexusPro Dispute Specialist reviews chat history, milestone briefs, deliverables, and submissions to propose a fair resolution.
A qualified third-party industry inspector assesses physical works on-site (most common in Real Estate, Construction, and Marine).
The case is referred to an external arbitration body for a final, legally binding marketplace determination.
All scope changes, price adjustments, and agreements must be made through ZexusPro’s chat or contract tools. If it didn’t happen in the app, it cannot be considered in a dispute review—text messages, WhatsApp history, or verbal agreements made off-platform are not admissible evidence.
Do not move a transaction, or any part of one, off ZexusPro to avoid commission, payment protection, verification, or dispute procedures. Doing so puts both parties at risk and leads to immediate account restriction or permanent removal.
Clear answers to the most common questions from Nigerian clients and service providers.
Payment issues, milestone disagreements, or unfulfilled deliverables.
Deep-dive explanation into technical verification, milestone payment protection, and the national infrastructure of ZexusPro.
Fast-paced walkthrough demonstrating how bookings, milestone releases, and client-pro communications work inside the platform.