A comprehensive operational guide for Clients looking to hire with confidence and Pros looking to build verified track records.
ZexusPro is a dual-sided online service marketplace that connects people who need services (Clients) with verified professionals and service providers (Pros) across Real Estate, Construction, Automobile & Heavy Equipment, and Marine.
Compare verified profiles, transparent prices, regulatory licences, and real client reviews.
Book instantly with a fixed-price package, or post a custom project brief and receive competitive quotes.
Pay safely with funds secured under milestone Payment Protection until the work is delivered and approved.
Get dedicated mediation support and a clear, objective path to resolution if anything goes wrong.
ZexusPro does not employ Pros. Pros are independent professionals who set their own prices and manage their own work, the same as if you found them independently. ZexusPro provides the platform, payment protection, verification, and support that make the relationship safe and clear.
ZexusPro supports 200+ specialties across Professionals and Service Providers in all four sectors. Find your specific specialty during sign-up or search.
Your payment is protected from the moment you pay. A Pro is never paid until you approve the completed work, or the protections below apply automatically.
Once a Pro marks a job delivered, you inspect the files or physical work and release payment. As soon as you click approve, funds move to the Pro immediately. This is how the vast majority of jobs on ZexusPro are completed.
You have up to 72 hours (3 days) from delivery to review (24h encouraged). If you take no action, the job auto-completes. Because you didn't manually approve, an additional 7-day protection window opens for either side to raise a dispute before automated release (maximum 10 days total).
If a Pro does not start the work, abandons the job, or fails to deliver as agreed, you may receive a full or partial refund decided case by case by the Dispute Resolution Centre.
If a Client and Pro disagree about a job, ZexusPro’s dispute process helps resolve it fairly and within a clear timeline. It applies to every job on ZexusPro, across all four sectors.
Raise a dispute directly through the job page, ideally before payment is released. Include the transaction reference, a description of the issue, the relevant contract terms, a timeline of events, and all supporting documents, photographs, or video evidence.
You and the other party attempt to agree on a remedy (partial refund, rework, or delayed release) through a structured in-app process.
A dedicated ZexusPro Dispute Specialist reviews chat history, milestone briefs, deliverables, and submissions to propose a fair resolution.
A qualified third-party industry inspector assesses physical works on-site (most common in Real Estate, Construction, and Marine).
The case is referred to an external arbitration body for a final, legally binding marketplace determination.
All scope changes, price adjustments, and agreements must be made through ZexusPro’s chat or contract tools. If it didn’t happen in the app, it cannot be considered in a dispute review—text messages, WhatsApp history, or verbal agreements made off-platform are not admissible evidence.
Do not move a transaction, or any part of one, off ZexusPro to avoid commission, payment protection, verification, or dispute procedures. Doing so puts both parties at risk and leads to immediate account restriction or permanent removal.
Clear answers to the most common questions from Nigerian clients and service providers.
Payment issues, milestone disagreements, or unfulfilled deliverables.
Deep-dive explanation into technical verification, milestone payment protection, and the national infrastructure of ZexusPro.
Fast-paced walkthrough demonstrating how bookings, milestone releases, and client-pro communications work inside the platform.